Competency Competency description Behavioural indicator
Application of
Procedures
Identifies and applies
procedures in accordance
with published operating
instructions and applicable
regulations, using the
appropriate knowledge.
-Identifies the source of operating instructions
-Follows SOPs unless a higher degree of safety dictates an
appropriate deviation
-Identifies and follows all operating instructions in a timely manner
-Correctly operates aircraft systems and associated equipment
-Complies with applicable regulations
-Applies relevant procedural knowledge
Communication Demonstrates effective
oral, non-verbal and
written communications, in
normal and non-normal
situations.
-Ensures the recipient is ready and able to receive the information
-Selects appropriately what, when, how and with whom to
communicate
-Conveys messages clearly, accurately and concisely
-Confirms that the recipient correctly understands important
information
-Listens actively and demonstrates understanding when receiving
information
-Asks relevant and effective questions
-Adheres to standard radiotelephone phraseology and procedures
-Accurately reads and interprets required company and flight
documentation
Leadership and
Teamwork
Demonstrates effective
leadership and team
working.
-Understands and agrees with the crew’s roles and objectives
-Creates an atmosphere of open communication and encourages
team participation
-Uses initiative and gives directions when required
-Admits mistakes and takes responsibility
-Anticipates and responds appropriately to other crew members’
needs
-Carries out instructions when directed
-Communicates relevant concerns and intentions
-Gives and receives feedback constructively
-Confidently intervenes when important for safety
-Demonstrates empathy and shows respect and tolerance for other
people
-Engages others in planning and allocates activities fairly and
appropriately according to abilities
-Addresses and resolves conflicts and disagreements in a
constructive manner
-Projects self-control in all situations
Problem Solving
and Decision
Making
Accurately identifies risks
and resolves problems.
Uses the appropriate
decision-making
processes.
-Seeks accurate and adequate information from appropriate
sources
-Identifies and verifies what and why things have gone wrong
-Employ(s) proper problem-solving strategies
-Perseveres in working through problems without reducing safety
-Uses appropriate and timely decision-making processes
-Sets priorities appropriately
-Identifies and considers options effectively
-Monitors, reviews, and adapts decisions as required
-Identifies and manages risks effectively
-Improvises when faced with unforeseeable circumstances to
achieve the safest outcome
Situation
Awareness
Perceives and
comprehends all of the
relevant information
available and anticipates
what could happen that
may affect the operation.
-Identifies and assesses accurately the state of the aircraft and its
systems
-Identifies and assesses accurately the aircraft’s vertical and lateral
position, and its anticipated flight path
-Identifies and assesses accurately the general environment as it
may affect the operation
-Keeps track of time and fuel
-Maintains awareness of the people involved in or affected by the
operation and their capacity to perform as expected
-Anticipates accurately what could happen, plans and stays ahead
of the situation
-Develops effective contingency plans based upon potential threats
-Identifies and manages threats to the safety of the aircraft and
people
-Recognizes and effectively responds to indications of reduced
situational awareness
Workload
Management
Manages available
resources efficiently to
prioritize and perform
tasks in a timely manner
under all circumstances.
-Maintains self-control in all situations
-Plans, prioritizes and schedules tasks effectively
-Manages time efficiently when carrying out tasks
-Offers and accepts assistance, delegates when necessary and
asks for help early
-Reviews, monitors and cross-checks actions conscientiously
-Verifies that tasks are completed to the expected outcome
-Manages and recovers from interruptions, distractions, variations
and failures effectively
Source: Manual of Evidence-based-Training, ICAO DOC 9995/AN497, First Edition - 2013