Competency Competency description Behavioural indicator
Application of
Identifies and applies
procedures in accordance
with published operating
instructions and applicable
regulations, using the
appropriate knowledge.
-Identifies the source of operating instructions
-Follows SOPs unless a higher degree of safety dictates an
appropriate deviation
-Identifies and follows all operating instructions in a timely manner
-Correctly operates aircraft systems and associated equipment
-Complies with applicable regulations
-Applies relevant procedural knowledge
Communication Demonstrates effective
oral, non-verbal and
written communications, in
normal and non-normal
-Ensures the recipient is ready and able to receive the information
-Selects appropriately what, when, how and with whom to
-Conveys messages clearly, accurately and concisely
-Confirms that the recipient correctly understands important
-Listens actively and demonstrates understanding when receiving
-Asks relevant and effective questions
-Adheres to standard radiotelephone phraseology and procedures
-Accurately reads and interprets required company and flight
Leadership and
Demonstrates effective
leadership and team
-Understands and agrees with the crew’s roles and objectives
-Creates an atmosphere of open communication and encourages
team participation
-Uses initiative and gives directions when required
-Admits mistakes and takes responsibility
-Anticipates and responds appropriately to other crew members’
-Carries out instructions when directed
-Communicates relevant concerns and intentions
-Gives and receives feedback constructively
-Confidently intervenes when important for safety
-Demonstrates empathy and shows respect and tolerance for other
-Engages others in planning and allocates activities fairly and
appropriately according to abilities
-Addresses and resolves conflicts and disagreements in a
constructive manner
-Projects self-control in all situations
Problem Solving
and Decision
Accurately identifies risks
and resolves problems.
Uses the appropriate
-Seeks accurate and adequate information from appropriate
-Identifies and verifies what and why things have gone wrong
-Employ(s) proper problem-solving strategies
-Perseveres in working through problems without reducing safety
-Uses appropriate and timely decision-making processes
-Sets priorities appropriately
-Identifies and considers options effectively
-Monitors, reviews, and adapts decisions as required
-Identifies and manages risks effectively
-Improvises when faced with unforeseeable circumstances to
achieve the safest outcome
Perceives and
comprehends all of the
relevant information
available and anticipates
what could happen that
may affect the operation.
-Identifies and assesses accurately the state of the aircraft and its
-Identifies and assesses accurately the aircraft’s vertical and lateral
position, and its anticipated flight path
-Identifies and assesses accurately the general environment as it
may affect the operation
-Keeps track of time and fuel
-Maintains awareness of the people involved in or affected by the
operation and their capacity to perform as expected
-Anticipates accurately what could happen, plans and stays ahead
of the situation
-Develops effective contingency plans based upon potential threats
-Identifies and manages threats to the safety of the aircraft and
-Recognizes and effectively responds to indications of reduced
situational awareness
Manages available
resources efficiently to
prioritize and perform
tasks in a timely manner
under all circumstances.
-Maintains self-control in all situations
-Plans, prioritizes and schedules tasks effectively
-Manages time efficiently when carrying out tasks
-Offers and accepts assistance, delegates when necessary and
asks for help early
-Reviews, monitors and cross-checks actions conscientiously
-Verifies that tasks are completed to the expected outcome
-Manages and recovers from interruptions, distractions, variations
and failures effectively
Source: Manual of Evidence-based-Training, ICAO DOC 9995/AN497, First Edition - 2013